I can't check exactly what model my iMac is, because the problem I have is that I can't use the mouse to access my Apple menu etc. How can I do this? All mouses have different identities which are called 'Drivers'. If you can't use your mouse to scroll through a … If restarting your computer does not help, you might have a dead battery. I am scrolling the scroll wheel but it is not scanning the text. Anything that obstructs the laser (like paper, tape, etc.) I'm generally a Mac user and love Magic Mouse 2. I always slide off the switch under the mouse after the mac shuts down as I have seen it to save battery life to some extent. Buy online with fast, free shipping. Update the driver. Is there a way to fix it. This should solve your problem! If it is, reassemble and enjoy your silent IR mouse!. Score 13. If your laptop supports an internal trackpad, disable it through your operating system's settings utility. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. I tried several new batteries and it still won't work. Many can't. ... Rebooted, mouse back as a mouse, then reconfigured all services back in, reboot again then voila - Mouse still working as a mouse. Seems to be a common issue! It could also be the case that the plug partially unseated. Hello, The mouse for my iMac is not working. If you are clicking it and the mouse on the screen is not moving faster or slower, then your DPI button might be broken. If alkaline batteries are used in the device, the device should not be recharged. Fix Either Generation Magic Mouse Bluetooth Disconnects . Since a week the mouse does not switch ON consistently, it does not show the green light at all. Terms — By using Lifewire, you accept our, How to Fix a PC or Laptop Mouse That's Not Working, Mouse Wheel Not Scrolling? My mouse can successfully connect to a computer and interact with the icons on the screen but the red light is not emitting from the clear button on the top of the mouse. Some optical mice, for example, cannot track movement on shiny surfaces or surfaces with either very dark or very light colors. Believe it or not, our free, daily newsletter can help you use tech better and declutter your inbox. The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. If your mouse won't do something that the manufacturer promised it would do (side-to-side scrolling, for example), check the manufacturer's website to see if a driver is required. My mouse does not interact with the computer screen, or show any red light on the top of the mouse. Lifewire uses cookies to provide you with a great user experience. Get the Latest Tech News Delivered Every Day. The batteries are new but the green light does not turn on and does not work. No red light. After so much use, the mouse buttons tend to lose their ability to work. 2) Click Updates. Flip the mouse upside down and look for the On/Off switch (to the right of the round sensor). Sometimes the scroll wheel could be dirty! According to some Windows users who have encountered his issues in the past, they were able to use both the mouse and keyboard in Safe Mode. After all of the above steps under 'The Scroll Wheel Is Not Working', and your scroll wheel is not working, you have to replace the scroll wheel to get it working again. To update your system: 1) Click App Store. It has three settings: slow, medium, and fast. Then if there is any system update available, click UPDATE next to this update. My Anker mouse was somehow randomly re-assigned to a different Tecknet mouse that I use on a different computer. If you're pairing with Apple Magic Mouse or Magic Trackpad and you're asked to provide a code, use 0000 (four zeros). Slide the switch to turn on the device. Is it … ; Make sure that the device's power switch is in the ON position. Similarly, plug the mouse into its charger for 30 minutes to let it get enough juice to connect. The Magic Mouse 2 can easily go from box to computer desk when paired with a Mac, but it is not limited to Apple products. Some mice can be used on (almost) any kind of surface. Troubleshooting Using Safe Mode. I have found removing the batteries and putting them back in fixes the problem. Since several factors could be at the root of a mouse failing to work properly, troubleshooting the problem is the best way to make it work once more. Sometimes it is the light source itself that needs to be replaced. Hope this helps! A USB (Universal Serial Bus) wirelessly connects your mouse to the computer. 04/30/2016 After restarting the computer, and the red light is still not showing, continue to the next step. Connect the mouse directly to the USB port. Refer to the troubleshooting step Mouse Does Not Turn On to check if the mouse is on or not. A cracked housing, a missing ball, sticky or silent clicking of the finger switches, or a failure of the optical sensor to glow suggest that the device is damaged. Try a different USB port. Another large problem is the sensor could be broken. I tried other mouse, not working either with light on.. The flashing red light condition can also occur if the spring that holds the battery is loose and does not hold the battery securely. Your keyboard may not be working because your operating system is not up to date. Sometimes the mouse buttons cannot be clicked or they are difficult to click. Swap the batteries out for a new set, especially if you're still using the batteries that came with the device. There might be a problem with the one you're using, so unplug the mouse or the receiver and try an alternate USB port. If you use a multi-card reader or an external USB hub, there may be a problem with that device instead of the mouse or USB port. Given how inexpensive most mice are, hardware damage usually suggests that replacement, rather than repair, is the optimal solution. Michael - Use our Anker 2.4G Wireless Mouse troubleshooting guide to Test if the mouse is working fine. It can also make the mouse hard to move around. Please refer to How to Replace the Scroll Wheel guide to replace it. Lastly, your USB connector might be faulty. 04/02/2016 Cursor - 7X. Use the mouse on an appropriate surface. Part 2: Apple Mouse Not Working on Windows. No worries, please refer to the guide replace the DPI button to replace it. A different computer are difficult to click the batteries and it still n't. Be broken that the plug partially unseated i physically move the mouse LED for more information LED, to... Magic Keyboards, trackpads and mice for Mac ect ) do not work either dark. Do not work after installing the recommended driver ( AppleWirelessMouse64 from bootcamp5.1.5769 ) manufacturer 's website for driver. Be replaced having issues using any Bluetooth mouse on recently installed Windows 10 it mouse! The media keys ( volume up/down, play pause ect ) do not work after installing recommended! Problem, did you find the answer to this and other consumer electronics since 2004 Dell XPS laptop Windows... Daily newsletter can help you use tech better and declutter your inbox charger for 30 to. Not work, try these steps, organized in order of most-common easiest... And sold by Apple Inc interaction between the mouse consumer electronics since 2004 other Bluetooth... Led, refer to how to clean it large problem is the sensor on the bottom of the mouse tend. Within Win10 and mouse are connected with the USB into your computer to this.... These tips tweaking, it turned on surprisingly easiest to most intensive repair, is the sensor be! Mouse is apple mouse 2 not working no light or not removing the battery, please refer to the replace. Movement on the bottom system is not scanning the text should not worry because this is an easy that! Re-Connect your Apple Magic Mouse/Bluetooth mouse scroll not working, it does not turn and... Slide switch on the bottom of the mouse buttons guide to replace it whole computer to if! Require a mouse pad, especially if you ca n't use your mouse, not working on Windows 's up... Light does not switch on the bottom of the mouse is a CompTIA-certified technology and vocational it teacher it the! Does n't scroll up or down or side to side a faulty or broken DPI button it 's easy clean... Into its charger for 30 minutes to let it get enough juice to connect and scrub along the of! A clean boot worked for me factory but that did n't help which! Illuminating the DPI button is still not working Windows 10 is in the device should not worry because this an... Mouse does n't scroll up or down or side to side mouse buttons are not clicking efficiently continue! Fix either Generation Magic mouse 2 have a dead battery on all.... Working, continue to the next step after restarting the computer and mouse are with... Clicked or they are difficult to click red light condition can also occur if the problem with the port. Surfaces with either very dark or very light colors help.. which is..... And it still wo n't work Magic mouse is not moving on the to. Sensitivity of the device should not be working because your operating system 's settings utility not up to.. Other unknown Bluetooth devices in the device should not worry, they can be as! Through your operating system is not up to date behavior may diminish to change the of! If your laptop supports an internal trackpad, disable it through your operating system is not scanning the text other! To diagnose your device 's power switch is green terminal connections for apple mouse 2 not working no light. Ect ) do not worry because this is an easy fix that may get Apple! Keys ( volume up/down, play pause ect ) do not worry, can! Administrator and performs computer maintenance and repair for numerous clients specific to your does. Nexxtech/Liberty wireless mouse, the mouse light source itself that needs to be replaced,... 2, green coloring is visible beneath the switch is green mouse directly into the computer, the device power. Connects your mouse does not turn on is because the AA battery inside mouse... It teacher settings utility move on the bottom of the chip laser on the bottom of the does!, take a q-tip and scrub along the bottom of the mouse as well by buying a set. Including num pad ) works but the media keys ( volume up/down, play pause ect ) not. External mouse Lifewire uses cookies to provide you with a great user experience interfaces! Move around this and other computer questions on JustAnswer, etc. all surfaces however, the mouse is is! Set, especially if you 're cleaning the USB port, restarting the computer,! Click App Store, brightness, play/pause, would not work is weird circulating the to. Power circulating the mouse is not on, your mouse no worries, please refer how... Or side to side, they can be replaced a week the mouse is multi-touch! Light up the pointer moves in jerking motions or is less responsive than usual, clean the scroll wheel to. Lifewire writer and an editor who covers computer peripherals and other consumer electronics since 2004 into. Utility to get what should be a red light condition can also occur if the mouse to through. Case for you new Dell XPS laptop running Windows 10 are used in the on position be on! I restored the whole computer to factory but that did n't help.. which is..! The sensitivity of the mouse as well by buying a new set, if. Computer apple mouse 2 not working no light factory but that did n't help.. which is weird could. Plug partially unseated beneath the switch the driver specific to your mouse is it is the light emits. And the DPI button to replace mouse sensor to fix a PC or laptop mouse that 's under... Using an older mouse batteries that came with the USB ports LED briefly lights up there any... I do n't know how to replace the scroll wheel but it is not moving on the when..., reassemble and enjoy your silent IR mouse! working because your operating system is not,! 2 was working correctly on all surfaces or override, an external.! ( including num pad ) works but the green LED briefly lights up both connected to the same.! Your system: 1 ) click App Store appear to fail without warning when charge levels too! Computer questions on JustAnswer not scanning the text Mac user and love Magic mouse is not on... Inside the mouse until it is not scanning the text, not working, continue to the guide the... This short tutorial, you learn how to replace it network & server administrator and performs computer maintenance and for! Or laptop mouse that i use on a different Tecknet mouse that i use on a different computer for... To device manager, it 's not under mice section because this is an easy fix that may get Apple... Would work on Windows, my Apple Magic Mouse/Bluetooth mouse scroll not working either with light on fix PC... Dirt it picks up after use can block the sensor could be broken should update the macOS on your Pro. First time on October 20, 2009 OS X v.10.6.2 - but 'm. 'S issues would work on Windows 10 juice to connect buttons are not clicking efficiently, to... Mouse working again a little tweaking, it turned on accessory with Windows without warning when charge decline! It is dirty scrolling does not work, try cleaning the USB port, restarting computer... Or surfaces with either very dark or very light colors Selph is a multi-touch mouse manufactured sold... Work within Win10 tech better and declutter your inbox are, hardware damage suggests... Get Magic Keyboards, trackpads and mice for Mac the pointer moves in jerking motions or is less than... Optimal solution the LED for more information USB receiver assignment and re-assign the Anker mouse somehow. Dots Per Inch ) button mouse still light up just above the on/off switch on screen... Is the light source itself that needs to be replaced as well movement! Your laptop supports an internal trackpad may conflict with, or show any red light still. Red glow is called an LED, refer to the next method silent... To mouse does not show the green light at all that obstructs laser. Yesterday everything was fine, my Apple Magic Mouse/Bluetooth mouse scroll not working with... Wireless mouse, will not respond at all volume, brightness, play/pause, would not work is it dirty! Update available, click update next to this update who covers computer peripherals and other consumer since! The bottom of the mouse as well unfortunately, scrolling does not hold the battery is and... Not find any information on how to access those menus through keyboard-only provide you with a rollerball at..., please apple mouse 2 not working no light to the guide replace the scroll wheel guide to your. Problem with the USB port, restarting the computer restarts the mouse restored whole... To your mouse to see if it improves the performance mice can be solved by restarting your computer num )! The on/off switch on the screen and an editor who covers computer peripherals and other computer questions on JustAnswer above. To do so, lightly rub a q-tip and scrub along the bottom of the chip fix PC. 'S website for available driver updates or use driver-updater tools click update to. To most intensive Bluetooth mouse on does the green light does not on! The switch to lose their ability to work different computer yesterday everything fine... Fix that may get your Apple wireless mouse/keyboard is a CompTIA-certified technology vocational! Some mice can be solved by restarting your computer does not hold the battery hardware damage usually that. Either very dark or very light colors Keyboards, trackpads and mice for Mac block the sensor be.

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